Privacy Policy

This document describes how we handle your data when you browse this website and when using the services offered here.

I am committed to protecting your privacy and handling your personal information in a safe and responsible way. This policy explains how I collect, use and store your information.

Who I am

Kirstin Heidler
Website: https://kirstinheidler.co.uk

If you have any questions about this policy, you can contact me via the website.

What information I collect

I may collect the following personal information:

  • your name
  • contact details (email address, phone number)
  • information you choose to share when you contact me
  • brief notes relating to our counselling sessions or other enquiries

How I use your information

I use your information to:

  • respond to enquiries
  • arrange and provide counselling sessions
  • maintain brief records of our work together
  • meet legal and professional requirements

Lawful basis

I process your personal data under the lawful basis of legitimate interest, as it is necessary for me to provide counselling and other services to you.

How your data is stored

Your information is stored securely and access is restricted.

  • Digital records are password protected
  • Any notes are kept securely and confidentially

I retain records for up to 7 years after the end of our work together, in line with professional guidelines.

Third-party services

I may use third-party services (such as email or booking platforms) to manage communication and appointments. These services have their own privacy policies and handle data securely.

Your rights

Under UK data protection law, you have the right to:

  • access the personal data I hold about you
  • request correction of inaccurate data
  • request deletion of your data (where appropriate)
  • object to or restrict processing

If you wish to exercise any of these rights, please contact me.

Complaints

If you have concerns about how your data is handled, you can contact the Information Commissioner’s Office (ICO): https://ico.org.uk

Changes to this policy

This policy may be updated from time to time. The latest version will always be available on this page.

Cookies

This website is currently not using any cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

This website is hosted with GitHub Pages. They have their own privacy policy.