Cancellation Policy

Cancellation Policy

If you need to cancel or reschedule a session, please give at least 24 hours’ notice.

Sessions cancelled with less than 24 hours’ notice may be charged in full.

I understand that unexpected situations can arise, and I will always aim to respond with fairness and understanding where possible.

Booked places on workshops offered by Kirstin Heidler

If you cancel more than two weeks in advance of the beginning of the workshop (or series) you will receive the full fee back or it will not be due. This includes a potential deposit unless otherwise specified upon booking.
If you cancel less than two weeks in advance 25% (a quarter) of the agreed price will be retained, the rest will be refunded. If money was not yet paid, the 25% will be invoiced to you.
If you cancel less than 24 hours in advance the full agreed price will be retained. If money was not yet paid, full price will be invoiced to you.

Exceptions to this policy can be negotiated on a by-case basis. Kirstin Heidler reserves the right to fall back to this cancellation policy in case an agreement cannot be found.